Community Health Worker Lubbock

UnitedHealth Group


Date: Sep 23, 2022
City: Lubbock, TX
Contract type: Full time
UnitedHealth Group
Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Position in this function is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs by being mobile and interacting with them where they are, in their communities and homes. Engages patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. Gleans information from conversations with patients and helps develop, implement and manage holistic care plan with care team. Fosters trusting, supportive, collaborative and lasting relationships with patients and their families in a clinical setting, working alongside medical providers in a collaborative, empathetic team by maintaining rapport and open lines of communications with patient to ensure their needs are met and continuity of care is maintained. Serves as primary point of contact with care team and helps coordinate care, navigate the healthcare industry, and troubleshoot in a crisis or to be a listening ear. Works alongside and will be supported by a care team associated with each patient.

Primary Responsibilities:
  • Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Serves as the primary point of contact for the patient by providing administrative guidance throughout the entire healthcare process and functioning as the individual who assists the patient in navigating all aspects of the healthcare industry including government regulations
  • Engages in patient advocacy, empowers patients to take charge or leadership in their healthcare and coaches patients to ask questions to understand their disease process as well as treatment plan
  • Assists in patient care coordination that is purposeful and supportive and steers a care team, constantly communicating with other team members around patient needs and desires
  • Follows a panel of patients to coordinate all aspects of their car
  • Meets with members in their homes, neighborhoods and throughout the complicated paths of the healthcare system
  • Communicates with every patient on your panel at least twice a month.
  • Conducts regular friendly outreach calls to patient to track continuity of care and anticipate concerns or questions
  • Coordinates care for patients by identifying and addressing their barriers to and social influences on good health
  • Captures relevant information about the patient’s health and healthcare experience and performs standard age and condition-appropriate screening assessments
  • Helps execute on treatment plan developed by the clinician, which includes arrangements for referral to services as appropriate
  • Learns about the chronic health conditions that span the patient panel and helps patients take preventative care measures as instructed by their clinician
  • Facilitates communication with patient and caregiver and coordinates patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive and interconnected with care team to ensure ongoing coordinated management of patient care
  • Provides anticipatory preventive guidance to families with children and establishes healing relationships with members and families
  • Provides community resource information and performs referral and liaison activities as necessary for the patient’s ambulatory care
  • Maintains current information on all frequently used community resources, financial resources and placement facilities
  • Supports care team through collection of information available in EHR, PIR, from the patient or caregiver to remind and alert team of any concerns, change of condition in patient or recent ED / UCC / hospitalizations
  • Initiates sincere special occasion touch base functions, such as birthday and holiday greetings, phone calls and cards
  • Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Performs additional duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Texas Driver’s License
  • Currently resides in hiring City/County
  • Must have experience within the community area for at least 2 years
  • Ability to travel locally up to 75% of the time
  • Attain CHW certification within 1 year of hire
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Maintain and contribute to a safe working environment
  • Works with others as part of a team
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
  • High School Diploma/GED
  • Bilingual(English/Spanish) (read, write, and speak)
  • Current Certification as Community Health Worker by the State of Texas
  • At least two (2) years’ experience in the delivery of service that are resident-driven and work with families to address multiple issues in-home and/or community-based environment
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We\'re innovators in preventative health care, striving to change the face of health care for seniors. We\'re impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We\'ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life\'s best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment

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