Manager - Events (Grand Garden Arena)

MGM Resorts International


Date: Sep 23, 2022
City: Las Vegas, NV
Contract type: Full time
MGM Resorts International
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Event Services Manager is responsible for managing all event related services and details for all events hosted in MGM Grand Garden Arena and other MGM Resorts entertainment venues as needed. The Event Services Manager ensures all activities performed within the reporting departments are in accordance with the company’s business objectives, budget guidelines, mission statement, and core service standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Manage all event service clients’ requests and work with appropriate arena operational department to ensure requests are competed fully and on time.
  • In conjunction with the Production Manager, advance Arena events/shows (e.g.., review concert riders) with clients and communicate event requirements to all departments.
  • Maintain positive communications and serve as a venue resource for clients, up to and including the event day.
  • Participate in weekly Event Meetings, communicating / delegating event specifics to responsible departments.
  • Work Closely with the Director of Operations to ensure shows are managed appropriately.
  • Act as primary point of contact for client services including pre-planning event activities and making recommendations to event clients on optimal operating procedures.
  • Maintain a high level of communication between event clients, all necessary departments, and vendors to ensure a smooth flow from initial production meeting to final load out for all clients.
  • Identify and make recommendations to Arena management team on operational improvements, increased profitability, and efficiencies.
  • Assist in establishing event equipment requirements, including sub rentals, quality control, delivery, pick-up, inventory control, repairs, and maintenance.
  • Manage daily set-up, Labor, Event Timeline sheets accurately and in a timely manner for assigned functions, to reflect all production needs throughout the Arena.
  • Enforces fire and safety codes, stressing safety first to all team members.
  • Manage billing for retail and in-house clients and ensure final payments are completed as scheduled with clients.
  • Ensure that all operational event contractual obligations are met, relative to staging and Event Rider and oversees all operational aspects of events to ensure their smooth operation.
  • Manage Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee/vendor satisfaction. In addition, ensuring quality and proper training, of our third-party vendors and succession planning processes that encompass the company\'s diversity commitment.
  • Perform other job-related duties as requested.
SUPERVISION:
  • Supervisor of Arena Ops
MINIMUM REQUIREMENTS:
  • Bachelor’s Degree or equivalent experience and education
  • Two (2) years professional experience in event management and or arena production operations
  • Experience with the functions, operations, and equipment of a multi-purpose entertainment complex.
  • Experience managing compliance with Federal and State OSHA regulations
Standardized Job Description
  • Experience with safety practices, including first aid and all applicable safety standards for public facilities.
  • Forklift operation experience.
PREFERRED:
  • 5 years professional experience in event management and or arena production operations
  • Completion of post-secondary applications-oriented technical program and /or equivalent experience in audio/visual, events, and production.
  • Education associated with the attainment of a college degree in Theater Arts, Television and Film, or Technical Theater preferred.
  • OSHA 30 Certification
CERTIFICATIONS, LICENSES, REGISTRATIONS:
  • Proof of eligibility to work in the United States.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Ability to effectively interact and communicate with all levels of management, promoters, suppliers, guests and visitors
  • Ability to build strong working relationships with local fire and police departments and other government entities.
  • Ability to multi-task and problem solve in a fast-paced environment and meet deadlines.
  • Ability to work a demanding schedule including nights, weekends, holidays, double shifts.
  • Excellent verbal, written and public relations skills.
  • Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex.
  • Knowledge of and compliance with Federal and State OSHA regulations
  • Knowledge of safety practices, including first aid and all applicable safety standards for public facilities.
  • Solid accounting and finance skills
  • Ability to effectively communicate in English, in both oral and written forms.
  • Must be literate in Microsoft Windows 8 and above, Excel, Word, Outlook, Knowledge of Auto CAD, and possess the ability to learn new software quickly.
Location: Las Vegas, Nevada

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