Senior Managed Service Operations Analyst


Date: Sep 23, 2022
City: Jacksonville, FL
Contract type: Full time
Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Business Administration

Travel Percentage : 0%

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

What You Will Be Doing

As a Senior Managed Service Operations Analyst, you will work with various exchanges and clearing brokers on trade clearance and allocations, as well as communicate with other operational teams to resolve and settle margins and cash breaks. You will start to form partnerships with sales, trading, CSR’s, and operations to ensure a smooth clearing process from front to back.
  • Perform end of day checks to ensure trade and position reporting is accurate
  • Forge excellent working relationships with both internal and external clients
  • Calculate PNL and unrealized PNL to resolve trade and position breaks
  • Monitor first notice, last trading dates, exercise & assignments, deliveries, open interest, and other lifecycle events to ensure both client and exchange are congruent, operating in compliance with the regulatory landscape
  • Coordinate and communicate technical issues with client services, trade management, IT, business change, and external clients to ensure trade flows are strategically robust in accordance with exchange regulations
  • Resolve complex issues and exercises judgement and decision making
  • Determine approach, methods, and procedures to use on new assignments/projects
  • Work with management team and other departments to ensure SLA standards are met and performance issues are closed in a timely fashion
  • May coordinate and guide the work of others
What You Bring
  • Knowledge of cleared derivative products
  • Familiarity with regulatory requirements around client margining and trade allocations
  • Understanding of average price and allocation process, as well as variation margin and initial margin requirements
  • Strong multi-tasking, organization, and time management skills
  • Proficiency in using Microsoft Office
  • Excellent communication and customer service skills, given client interaction
  • Capable of working effectively in a high-pressure environment, requiring elite level organization
  • Ability to guide and train others
Added Bonus If You Have
  • Familiarity with futures/finance trading
  • Knowledge of GMI and/or exchange systems
  • Experience with VBA coding


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement document

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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