Business Systems Liaison

State of Indiana

Date: Sep 23, 2022
City: Indianapolis, IN
Salary: $80,000 / year
Contract type: Full time
State of Indiana
Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The The Business Systems Liaison provides support to agencies that utilize IOT services. You will work with the imbedded Business or IT Directors in various agencies to improve relationships and to assess needs.

A Day in the Life:

As a Liaison, you will meet with designated strategy partner agencies monthly (at a minimum) to discuss the following topics:
  • Performance Reports - Two reports showing the agency how IOT is performing against IOT\'s SLO\'s on the agencies specific issues.
  • IOT Services Catalog(s) - Answer questions regarding the 190+ IOT services. Discuss/recommend services the agency is not currently using that may be helpful to their business.
  • IOT Bill - Review and explain the agencies’ IOT bill to ensure the agency is receiving maximum value for it\'s IT dollars.
  • Service Improvement - Be the Point of Contact (POC) for IOT service improvement suggestions from the agency. Bring suggestions back to the IOT Executive Management Team to review.
  • Issue Escalation - Be the POC for issues that are not being resolved within IOT\'s SLA using the standard method of issue resolution.
  • IT Strategy - Be the POC to discuss future IT related projects the agency is considering. Then bring them to the IOT Architect Team to determine IOT\'s involvement.
  • IT System Changes - Discuss upcoming IOT projects that may affect the agency, and the agencies near-term, significant changes to their IT system(s)/application(s) so IOT can get a heads-up. Then bring the information to the IOT Change Manager so they can include these changes in IOT\'s Change Management System.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You\'ll Need for Success:
  • 10+ years of experience dealing with management (deputies, directors, executives)
  • 10+ years of technology experience in multiple areas of infrastructure services.
  • Solid understanding of Information Technology Services.
  • Excellent written and verbal communications skills.
  • Excellent problem solver.
  • Ability to manage priorities well.
Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

This position traditionally starts at an annual salary of $80,000. Salary for this position may be commensurate with education and job experience.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

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