Senior Analyst-Digital Wallet Analytics

American Express


Date: Sep 23, 2022
City: Phoenix, AZ
Contract type: Full time
American Express
Job Description:

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Team Description

Enterprise Digital & Data Solutions (EDDS) team within the Enterprise Services group is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions. The Digital Experimentation & Insights – Payment Product Analytics team within EDDS specializes in insightful and actionable analytics for customer facing products across Point of Sale experiences.

Job Description

As digital commerce becomes increasingly vital in our Card Members daily lives, we seek an analyst that will collaborate closely with Digital Wallet Product Partners and Payment Product Marketing teams, as well as data teams, to drive initiatives focused on understanding customer behaviors, helping to identify and prioritize areas of opportunity for product enhancement, improving customer awareness and experience, and ultimately increasing the adoption and usage of Digital Wallets in order to drive billings across all markets.

The role requires a strong analytical focus. The successful candidate is expected to exhibit expertise in understanding and structuring data, as well as drawing meaningful insights and guiding strategy through statistical analysis, design of experiments, or decision support logic.

Job Responsibilities
  • Extract insights from data using SQL or Python in a big data Hadoop environment. Provide the results in actionable, simple, and impactful formats to business partners in Product and Marketing.
  • Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity.
  • Partner with Product partners to develop insights to enhance their products, including customer behavior/usage studies or product diagnostic analyses which will be used to drive larger team’s decision strategy and project requirements.
  • Partner with Marketing partners to create and evaluate segmentation strategies and develop marketing campaign eligibility criteria for awareness, offer, and call to action campaigns in alignment with campaign strategies and budget.
  • Create, enhance, and maintain monthly reporting for Payment Product performance tracking.
  • Demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information.
  • Experience with SQL, Python, or other scripting languages.
  • Experience with Excel or Tableau.
  • Collaborate effectively and work closely within a coordinated team environment.
  • Excellent written and verbal communication and comprehension skills.
  • Quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Able to present results of analysis to non-technical audience.
  • Strong desire to learn new skills.
Educational Requirement
  • Bachelor’s degree in a quantitative field such as engineering, economics, statistics, mathematics, or computer science; or equivalent work experience.
Preferred Additional
  • Knowledge of design of experiments and hypothesis testing
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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