Whistleblowing General Manager

Purpose of Job

The job holder is responsible for managing Whistleblowing function including planning and enablement of irregularities reporting, management of whistleblowing platform hotline, and following-up and ensuring resolution of reported violations and issues to provide a safe and good working environment.

Job Responsibilities

Strategy and Planning

• Contribute to the development of Audit Planning & Quality Assurance business plan ensuring alignment with ZATCA strategy
• Develop the operational plan for Whistleblowing in line with Audit Planning & Quality Assurance business plan and Internal Audit strategic plan
• Implement plans and provide input to enable achievement of Whistleblowing goals that support ZATCA’s overall strategic plans
  
  
  

Budget Management

• Discuss Whistleblowing budgeting requirements with top management and provide input to the budgeting process
• Ensure effective utilization of Whistleblowing budget, and report accurately on progress made and challenges encountered
• Investigate and propose implementing initiatives that result in positive financial impact for Whistleblowing and mitigates financial and operational risks
  
  
  

Whistleblowing Planning and Enablement

• Establish policies, procedures and channels to report irregularities
• Develop whistleblowing reporting frameworks to ensure consistent and standardized reporting
• Ensure that channels are easily accessible and in place to report suspected acts of violations
• Manage the development of internal agreements including SLAs and NDAs
• Promote a “speak up” culture and encourage the disclosure of wrongdoing through raising awareness of the importance of whistleblowers
• Ensure protection of employees and contractors and provide support to secure safe reporting of any discovered irregularity
  
  
  

Investigation, Whistleblowing Support, and Reporting

• Manage whistleblowing platform hotline by receiving, checking, and logging internal complaints related to internal disputes, employee misconduct or grievance
• Ensure escalation of all reported violations and issues to relevant functions and manage complex investigations and identifications of necessary measures
• Ensure prompt resolution of high-risk violations through provision of necessary support to secure a good work environment
• Submit reports stating analysis and findings and recommended improvements to reduce irregularities and unethical behaviour in the workplace at all times
  
  
  

People Management

• Participate in the identification and recruitment of key talent
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes
• Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
• Establish a high-performance working environment and promote ZATCA values
  
  
  

Job Details

Communication and Contacs

Education

Bachelor’s degree in Business Administration, Law, or equivalent is required

Experience

An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level

Competencies

Legislations and Regulations - Advanced

Professionalism - Proficient

Communication - Proficient

Develop and Empower Employees - Proficient

Internal Audit Techniques - Advanced

Leading by Example - Proficient

Policy Making - Advanced

Strategic Thinking - Developing

Operational Excellence - Developing

Investigation - Advanced

Results Oriented - Proficient

Customer Focus - Proficient

Quality Management - Advanced

Internal Audit Planning - Advanced

Change Enabler - Proficient