Warehouse Lead

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Team

Careem Grocery is on a mission to reinvent how people shop for their daily essentials. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product. We have plenty of interesting and fundamental challenges to solve to achieve our ambitious growth goals in this booming space.

We are building a modern fulfilment and logistics network to power Careem’s q-commerce grocery ambitions — combining best-in-class warehouse processes, data-driven decisions, and customer obsession to deliver speed, accuracy, and reliability to every order.

What You'll Do

• Lead and oversee daily warehouse operations including inventory, receiving, put-away, and order dispatch.
• Coordinate workflows across teams to meet service level agreements (SLAs) and maintain operational efficiency.
• Optimize warehouse throughput by identifying process bottlenecks and implementing workflow improvements.
• Manage and develop a team through shift planning, goal setting, productivity tracking, and training on SOPs and safety.
• Build dashboards and trackers to monitor KPIs like order speed, picking/inventory accuracy, shrinkage, and fulfilment rate.
• Utilize WMS and internal tools to drive operational improvements, identify inefficiencies, and ensure SOP compliance.
• Enforce inventory accuracy, minimize shrinkage, and ensure safety and compliance through audits, training, and risk management.
  
  

What You'll Need

• 4+ years of experience in fulfilment, warehouse operations, or logistics — ideally in a high-volume, fast-paced e-commerce or grocery environment.
• Strong leadership experience managing warehouse associate teams with a focus on performance and safety.
• Familiarity with WMS systems and digital tools used in day-to-day fulfilment operations.
• A data-first mindset — experience with dashboarding tools, spreadsheets, and performance analysis. SQL proficiency is a strong plus for extracting and working with operational data.
• Solid understanding of warehouse best practices, including inventory control, slotting, and space optimization.
• Hands-on, proactive, and solution-oriented — you’re comfortable on the warehouse floor and thrive under pressure.
• Strong communication skills, with the ability to train, motivate, and drive accountability within your team.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.