VMware Horizon View VDI Support Engineer

Responsibilities

Job Description:

• Image & Application Management: Build and update master Golden Images; integrate applications via App Volumes or ThinApp, ensuring compatibility and patch currency
• Non-Persistent Desktop Pools: Configure and maintain Instant Clone/Desktop Composer pools, manage OS refresh schedules, and troubleshoot provisioning or recomposition failures
• Persistent Desktop Pools: Support full-clone or user-assigned desktops, handle user-data persistence, and assist with profile management solutions (e.g., UEM)
• End-User Incident Support: Serve as Level 2 support for desktop connectivity, performance degradation, printer redirection, and peripheral mapping issues
• Patch & Update Automation: Coordinate monthly patching of images and application packages; automate roll-out via App Volumes, MSIX, or PowerShell scripts
• Performance Monitoring: Use Horizon Performance Tracker and third-party tools to analyze logon times, resource utilization, and end-user experience metrics
• Process Improvement: Identify and implement optimizations in pool management, image build pipelines, and support workflows to reduce downtime and increase agility
  
  

Basic Qualifications

• Bachelor’s degree in computer science, Information Systems, or equivalent
• 3–5 years of direct experience managing VMware Horizon View non-persistent and persistent desktops
• Solid grasp of Windows 10/11 deployment (MDT, SCCM, or Horizon OSD task sequences) and application layering technologies
• Expertise in App Volumes, UEM, and profile management integrations
• Proficiency in scripting (PowerShell/Bash) for automation of image builds and health checks
  
  

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