VDA GDN Resource Core Infra Management Support

Responsibilities

Job Description:

• Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris
  
  

/ DXCCAE.Service Now, SM9)

• Basic Windows OS and Networking Knowledge
• Basic Knowledge of incident management. Should be able to resolve the Release
• Application deployment and monitoring
• Patch management
• Management incidents on SWD tools
• Flexible to work on a 24X7 basis
• Basic knowledge of AD and different AD groups
• Basic infrastructure knowledge of the SWD tool
• Client installation and Monitoring
• Should work independently on Reports, Device health management
• Should have Basic knowledge on Incident management and service request handling. Should be able to resolve the issues independently
• Good technical, communication and presentation skills
• Ability to adopt and learn quickly
• Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
• Basic debugging skills
• Good communication skills
  
  

Desired Skills And Qualifications

• Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune
• Knowledge on Microsoft Intune
• Knowledge on ticketing tools like SNOW/Remedy/DXCSM
• Basic knowledge on Cloud, MS Azure, O365 Licensing
  
  

Nice To Have Skills

• Experience in Microsoft Defender, Azure, Intune and MDM
• Experience in iOS, Android, and Windows application signing, provisioning
• Good communication skills with ability to represent in global meeting/forums/customers
• Good understanding of network infrastructure
• Knowledge of Cloud Technologies
• Excellent problem solving/analytical skills
• Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet deadline
  
  

Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate.
• Microsoft Certified: Azure Administrator Associate.
• Citrix Certified Professional – Virtualization (CCP-V)
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
  
  

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