Transplant Customer Experience Manager

Job title: Transplant Customer Experience Manager

Location: Riyadh, KSA

About The Job

As Transplant Customer Experience Manager within our General Medicines team, you'll drive strategic account management and create exceptional customer experiences that ensure patient access to our transplant portfolio. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in transplant and immunology - with the scale and urgency patients deserve.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

• Create and implement account-level business plans with shared stakeholder goals to establish and maintain patient access to Sanofi's transplant medicines
• Execute personalized omnichannel strategies that deliver unrivaled customer experiences across prioritized transplant accounts
• Operate strategically to ensure effective account planning, targeting, and digital strategies that generate positive commercial impact and maximize ROI
• Map and manage stakeholder networks beyond individual customers to create beneficial changes and improve engagement in the transplant space
• Develop flexible, responsive account plans that empower cross-functional teams to take shared ownership of account goals
• Continuously develop transplant therapy knowledge and digital interaction capabilities to maintain competitive advantage
• Collaborate within an Agile squad framework, contributing to governance, initiatives, and enhanced customer experiences in transplant care
  
  

About You

• Experience: 3 years of experience in the pharmaceutical industry with proven track record in hematology and transplant/BMT business
• Public Sector Experience: Demonstrated experience working with major public sector especially within the transplant therapy area HSCT and SOT
• Skills: Strategic thinking, relationship building, network mapping, and strong analytical capabilities with comfort in ambiguous environments
• Education: Bachelor's degree in medical field (Medicine, Pharmacy) or Business Management; MBA is a plus
• Capabilities: Self-governed decision maker with excellent communication skills and ability to deliver scientific/clinical data to healthcare professionals
• Mindset: Proactive business owner with "can do" attitude and Sanofi First mindset
  
  

Why choose us?

• Help shape the future of care for transplant patients and make a real impact at scale with medicines reaching millions of people annually
• Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working
• Turn bold ideas into breakthrough launches with multiple new therapies planned through 2030 and beyond
• Stretch your career in a development playground with opportunities across functions, regions, and the entire product lifecycle
• Work in a place that combines global scale with local expertise, backed by strong collaboration culture and shared purpose
• Contribute to innovations that improve outcomes for transplant patients, relieve healthcare system pressure, and expand access worldwide
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice
  
  

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

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