Training Associate

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience.

As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Bayut Training Associate, you will be responsible for visiting clients on-site to deliver comprehensive training on how to post listings and utilise Bayut's portfolio tools. You will train clients on the call, create tailored training programs, provide hands-on support, ensure clients gain full proficiency in managing their listings, and provide ongoing support to ensure clients can effectively leverage Bayut's tools and features.

In this role, you will:

• Schedule and conduct on-site training sessions with clients to demonstrate how to post and manage listings on Bayut;
• Provide detailed instructions on using Bayut's portfolio features, including tracking and managing multiple listings;
• Develop and deliver customised training programs based on client needs and platform updates;
• Provide timely support and solutions to customer queries, maintaining a high level of customer satisfaction;
• Design and develop comprehensive training programs and materials to educate clients on posting listings on Bayut;
• Maintain & update the client training sessions & Feedback in Jarvis;
• Create engaging content, including presentations, manuals, and video tutorials;
• Offer practical, hands-on training and support during client visits, addressing immediate questions or issues;
• Assist clients in setting up and optimising their Bayut accounts and portfolios;
• Build strong relationships with clients, understand their unique needs, and provide tailored training solutions;
• Follow up with clients after training sessions to ensure they effectively use Bayut and address any additional support needs;
• Collect feedback from clients on the training experience and use it to refine training programs and materials;
• Stay informed about Bayut's latest features and updates to ensure training content remains current and relevant;
• Maintain accurate records of client visits, training sessions, and client progress in Jarvis

• A bachelor's degree in operations, communications, business administration, or related field is preferred.
• 1+ years of client management experience
• Proven experience in a training or educational role, preferably within the real estate or technology industry
• Familiarity with real estate platforms and listing management
• Excellent command of Arabic (verbal & written) & basic communication in English is a plus
• Good knowledge of the Real Estate industry
• Basic knowledge and working experience of call centre systems & solutions
• Hands-on experience with any CRM software and e-learning tools/software
• Proficiency in all Microsoft Office applications
• Ability to follow scripts
• Strong negotiation and consultative sales skills
• Exceptional customer service, communication and negotiation skills
• Approachability and friendly personality
• Flexible and motivating others
• Dealing with Ambiguity
• Compassion and empathy
• Personal learning and reflection

• High-performing and fast-paced work environment
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development

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Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.