Telesales agent (KSA) - Paytabs - #24714

Talent Pal


Date: 2 weeks ago
City: Riyadh
Contract type: Full time

JOB DESCRIPTION

Summary/ Objective

We are seeking a highly motivated and results-driven telesales agent to join our sales team. As a telesales agent, you will be responsible for contacting potential customers over the phone, promoting our products or services, and closing sales deals. Your objective will be to meet or exceed sales targets while providing exceptional customer service.

Essential Functions

  • Outbound Calling: Conducting proactive outbound calls to potential customers to generate leads, promote products or services, and close sales deals
  • Sales Conversion: effectively presenting product information, benefits, and pricing to potential customers, addressing their inquiries, and persuading them to make a purchase.
  • Lead management: following up on leads and inquiries generated through various marketing channels, ensuring a timely and accurate response to customer queries.
  • Sales Target Achievement: Meeting or exceeding individual and team sales targets, contributing to the overall success of the sales department.
  • Customer Relationship Management: Building and maintaining strong customer relationships by delivering exceptional customer service, resolving issues, and addressing customer concerns
  • Record-keeping: maintaining accurate and up-to-date records of customer interactions, sales activities, and account information using CRM software.products)
  • Cross-selling and upselling in order to create more value for both the client and PayTabs
  • Working alongside the Business Development team to ensure seamless buying and implementation

process

  • Developing trust and credibility with the decision-maker, key stakeholders and the wider team
  • Hitting and exceeding KPIs
  • Ensuring the value and credibility of lead quality

Competencies

  • Communication Skills: Excellent verbal communication skills are needed to effectively present product information, actively listen to customers, and respond to their needs and concerns.
  • Persuasion and Negotiation: Strong persuasive and negotiation skills are needed to influence customers and close sales deals while maintaining a win-win relationship.

  • Customer Focus: A customer-centric approach with a focus on delivering exceptional service, understanding customer requirements, and building long-term relationships.
  • Sales Acumen: Good understanding of sales principles and techniques, including lead generation, objection handling, and closing strategies.
  • Resilience: the ability to handle rejection and overcome obstacles while maintaining confidence and motivation to achieve sales targets.
  • Teamwork: collaboration with team members and sales managers to develop sales strategies, share best practices, and contribute to a positive team environment.
  • Adaptability: flexibility to adapt to changing sales strategies, market conditions, and customer preferences.
  • Organization and Time Management: Strong organizational skills to manage leads, prioritize tasks, and meet sales deadlines effectively
  • Product knowledge: continuously learning and updating knowledge about products or services, industry trends, and competitor offerings to position the company's offerings effectively.
  • Computer and CRM Skills: Proficiency in using computer applications, including CRM software, to manage customer interactions, track sales activities, and generate reports.

Roles and Key KPAs

  • conduct outbound calls to prospective customers to introduce and promote our products or services.
  • Generate new leads and identify sales opportunities through effective questioning and listening skills.
  • Build and maintain strong customer relationships by delivering excellent customer service and addressing customer inquiries or concerns.
  • Present product information, pricing, and benefits to potential customers in a persuasive manner.
  • achieve or exceed individual and team sales targets and contribute to the overall success of the sales department.
  • Follow up on leads and inquiries generated through various marketing channels.
  • Maintain accurate and up-to-date records of customer interactions, sales activities, and account information using CRM software.
  • Collaborate with team members and sales managers to develop sales strategies and improve sales processes.
  • Stay informed about industry trends, products, and competitors to effectively position our offerings in the market.
  • Continuously enhance product knowledge and sales skills through training and self-development.

Position Type/Expected Hours of Work

These are full-time positions, and regular hours of work and days are Sunday through Thursday, 8:00 a.m. to 5 p.m.

p.m.; however, this position can regularly require long hours and frequent weekend work



Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be

expected.



Preferred Education and Experience

  • 1–3 years of demonstrated business development and sales experience in the fintech vertical
  • undergraduate degree in IT, marketing, or business.

Additional Eligibility Qualifications

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at

any time, with or without notice.



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