Technical Specialist (Field) - #16640
Job Description SummaryAs part of our Global Customer Services (GCS) department, Technical Specialist is responsible for supporting the implementation and Post go live support of MMS Product backend (server, OS, VMs, DB), Frontend software, integration and interfaces in customer hospital environments. We interact with IT, Pharmacy and Biomedical departments to configure, troubleshoot, understand, and solve problems. The aim of the job is the effective implementation, and support of the system of MMS Solution
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
As part of our Global Customer Services (GCS) department, Technical Specialist is responsible for supporting the implementation and Post go live support of MMS Product backend (server, OS, VMs, DB), Frontend software, integration and interfaces in customer hospital environments. We interact with IT, Pharmacy and Biomedical departments to configure, troubleshoot, understand, and solve problems. The aim of the job is the effective implementation, and support of the system of MMS Solution.
Work location - Riyadh, KSA
Main responsibilities will include:
Install / Implement and support MMS hardware and software.
Complete training and develop competency in a minimum of MMS product lines.
Conduct client training on the MMS Products.
Provide advanced problem solving, troubleshooting and system consultation.
Perform upgrades to MMS software and hardware.
Problem analysis and solution development.
Understand the production environment and processes and, if necessary, communicate adjustments with the customer.
Maintain a high level of motivation to always learn new things, self-starter
Evaluate, prioritize and respond to assigned customer requests
Take ownership of customer issues, knowing when to escalate to appropriate resources
Provides quality customer service in a responsive, empathetic, reliable, patient, resourceful and assured manner
Create detailed, quality documentation of troubleshooting steps and issue resolution for both technical and non-technical audiences depending on the needs
Accountable for personal contributions to team results and pending customer issues.
Maintains technical expertise in all areas of MMS products and related technologies such as networks, firewalls, DNS and DHCP.
Ability to follow instructions with pinpoint accuracy and be a team member.
Bachelor's degree in Information Technology, Information System, Computer Science or Health Informatics is preferred or equivalent.
Minimum of 3 years’ experience in an IT-related field.
Windows Server, Active Directory Security/Maintenance/GPO.
Understanding of TCP/IP Networks and Wireless Networks/Security/Controllers/Access points.
SQL Server (maintenance, backup, basic T-SQL queries).
Virtualization, preferably VMWare.
Ability to manage small scale projects (PMP Certification is a plus).
Design interface configurations in a multi-system integration environment and custom integration development (HL7 Certification is a plus).
Ability to provide after hours On-Call customer support on a rotational basis.
Excellent validating and communication skills.
Excellent analytical skills.
Process orientated thinking.
Open to travel up to 60% per week.
Proficiency in English & Arabic.
Establish and cultivate rapport with customers that is conducive to a long term business relationships.
Provide team support and product information on strategic products as assigned by manager.
Work closely with local and global GCS , Business, commercial, Marketing, and other functions within BD to ensure alignment, customer excellence and achieve business goals,
Click on apply if this sounds like you!
Please note that the closing date of this advertisement is 24/11/2023
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.
To learn more about BD visit: https://bd.com/careers