Technical Service Specialist - Services and Field Support

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DuPont Water Solutions (DWS) is a $1.4 B water technology leader, focused on solving global challenges in water purification, conservation, and reuse.

DWS serves its thousands of customers in diverse markets using multiple technologies from its portfolio across major geographies of the world.

We are seeking a knowledgeable and experienced Technical Service and Development Specialist to join our Technical Service and Development Team to provide services and field support in the EMEA region, with special focus on MENA region.

Job Overview

The primary focus of this role is to provide technical service for the design and field assistance support for reverse osmosis (RO), ultrafiltration (UF) membranes and ion exchange resins (IER) systems for water treatment accounts, with special focus in Middle East region. The incumbent will be working as part of our technical service team reporting to technical service manager in the region.

Responsibilities:

• To provide accurate and timely technical service on Filmtec RO/NF membranes, UF products and IER systems.
• Collaborate with customers to understand their water system requirements and develop customized solutions.
• Perform site visits, technical assistance, on-site trainings, UF and RO cleaning and data normalization.
• Troubleshooting and keep running of pilot units, exposing the level of expertise in the UF, RO/NF and IER technologies as applicable. Follow-up of specific opportunities where our technologies are evaluated.
• Provide support to customers during plant start-ups of UF, RO, and IER systems
• Generate proper internal and external reports about the services
• Ensure EHS (environment, health and safety) compliance
• Develop and deliver technical presentations and workshops and customer seminars as needed.
• Capable to understand and use all design tools (i.e: WAVE, cost of water…) Present technical proposals and solutions and/or alternative to customers, managing opportunities at any stage on technical level by using appropriate tools.
  
  
  

Requirements:

• BA or MA Engineering Degree
• A minimum 2-3 years experience of technical support for water treatments with UF & RO and ion-exchange technology.
• Troubleshooting and field assistance experience is preferred.
• Languages: English: highly proficient in both spoken and written + local language skills
• Willingness to travel (60%, specially in the MENA region)
• Customer centric attitude and capability to build up customer relationship and trust. Important to have an attitude to identify and solve problems at customers systems.
• Excellent interpersonal skills, combining technical aptitude with building excellent customer contacts
• Good interpersonal skills and capability to work in a multinational environment.
  
  
  

We are looking forward to your application!

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