Technical Service Specialist, Madinah

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.

The Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair related queries.

For this role, you will be expected to be located in Madinah, as a part of APS (Arabian Peninsula States) Region and might support other regions within Europe, Middle East and Africa (EMEA) if needed.

Responsibilities may include the following and other duties may be assigned:

• Lead and execute installations and commissioning of new equipment
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications
• Attend breakdown calls and perform repairs and troubleshooting independently
• Provide testing and validation support and data to the Global Service organization
• Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff
• Collaborate with other field service engineers to troubleshoot difficult service activities
Travel to sites to work as a member of the local team to provide efficient repair/installation support

Required Knowledge and Experience:

• Biomedical bachelor’s degree
• Minimum of 5 years of relevant experience medical devices filed. Good knowledge of troubleshooting methods/skills and capital equipment control
• Good experience in Ventilation and Electrosurgical device service
• Systems are primarily used in the operating room, so healthcare / surgical setting experience is required
• Team player with strong interpersonal skills
• Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours
• Advanced English writing and speaking
Advanced Microsoft Office skills

Preferable Experienced professional with a strong background in medical devices within a large capital equipment environment, specializing in robotic surgery service and support. Demonstrated expertise in managing technical service operations, ensuring compliance with legal, regulatory, and quality standards. Physically fit and accustomed to the demands of field service work, including handling and transporting heavy tools and equipment. Skilled in building and maintaining relationships with key opinion leaders (KOLs) and leading figures within the scientific and clinical community.
Proficient in reporting, data analysis, and documentation, with knowledge of SAP and ServiceMax service management tools.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.