Technical Service Engineer - Refining & Processing

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

About You And This Role

We are seeking a talented individual to join our team in the Middle East, specifically in Thuwal, Kingdom of Saudi Arabia. This role will be integral in providing technical support and developing solutions for our existing customers. The successful candidate will be a part of the Global Technical Service and Development team within our Industrial Solutions market-facing business unit. Our Industrial Solutions - Energy division operates across various segments in the upstream, midstream, and downstream sectors of the industry. We pride ourselves on delivering value-added products through our comprehensive chemistry solutions provider philosophy, offering innovative and customized solutions to meet the evolving needs of our customers. Our business spans seven market segments, including Exploration, Production, Enhanced Oil Recovery, Refining, Gas Processing, Power, and Blue Hydrogen, across five global regions: Europe, North America, Latin America, Middle East/Africa, and Asia Pacific.

Responsibilities

• Build strong technical relationships with customers and understand their operational needs.
• Support product implementation through troubleshooting, debottlenecking, and on-site technical assistance.
• Conduct plant reviews and field audits, analyze process data, and interpret lab reports.
• Perform on-site analytical tests and coordinate sample shipments to central labs.
• Collaborate with Sales and R&D to promote new products and translate customer needs into development projects.
• Deliver product training, develop applications to enhance product value, and respond to technical inquiries.
  
  

Qualifications

• Master of Science (MS) degree in Chemical Engineering, Industrial Engineering, or Petroleum Engineering disciplines.
  
  

Your Skills

• Strong personal skills, including time management, written and oral communication, self-direction, and prioritization.
• Collaboration and Teamwork
• Fluency in English and Russian. Arabic is a plus
• Previous customer interaction experience, including relationship development, technical support, and product development.
• Experience working in a cross-functional team environment and collaboration.
  
  

Additional Notes

• This role is open for application till 5TH November 2025
• No relocation is available for this role
  
  

Benefits – What Dow Offers You

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
  

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.