Technical Operations Director

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Technical Operations Director
Global Development Services
OverviewThe Technical Operations Director will play a pivotal role in orchestrating the technical function of Global Development Services, spanning Cost Management, Project Controls, Development Management, and Development Advisory. This position is focused on project support, technical support for major bids and the development, maintenance, and enhancement of AI-driven initiatives and tools to elevate operational excellence and business performance across the organisation.
RequirementsExperience: Minimum of 15 years in a technical operations management role, preferably within a global, multi-disciplinary environment.
Extensive experience working on large scale projects, providing comprehensive support to Cost Management and Project Controls teams, ensuring robust delivery and governance across complex programmes.
A thorough understanding of RICS and PMI standards, with proven ability to apply these frameworks to drive best practices in project execution, cost assurance, and professional conduct.
Demonstrated experience supporting Development Management teams and their core functions, including programme oversight, design coordination, and stakeholder engagement to facilitate successful project outcomes.

Data Expertise: Experienced in structuring, transforming, analyzing, and approving project data for use within AI applications.
Involvement in technical aspects of cost management, project controls, development management, and advisory functions for all AI-generated outputs. For example:

Cost Management
Oversee data cleaning, approval, and integration processes to support the development of AI-driven project cost model generators.
Direct lifecycle cost analysis initiatives and standard outputs through the integration of AI-powered forecasting, benchmarking, and variance tracking to ensure accurate project budgeting.
Manage global AI controls for unit measurement, procurement, contracts, and change management to reduce risk and ensure compliance.
Deploy Cost Management global best practice procedures.

Project Controls
Project Scheduling & Automation: Oversee data cleaning, approval, and integration processes to support the development of AI-driven project schedule generators.
Risk Management: Implement risk assessment models, including AI-powered simulations, to predict and mitigate project risks proactively.
Change Control: Design automated change control workflows using AI to evaluate, track, and document project changes, minimising scope creep and ensuring data traceability.

Development Management
AI-enabled milestone tracking: Integrate intelligent systems to monitor key development milestones, flagging potential delays and recommending corrective actions.
Resource Allocation Optimisation: Utilise AI analytics to forecast resource requirements, allocate teams efficiently, and adjust plans in real time based on project progress.
Automated Reporting: Leverage AI tools to generate comprehensive development progress reports, ensuring timely stakeholder updates and data-driven decision-making.
Scenario Planning: Use AI-driven modelling to assess the impact of different development strategies, enabling informed choices and proactive risk management.

Development Advisory
Intelligent Feasibility Analysis: Use AI systems to conduct rapid feasibility studies, evaluating market trends, site constraints, and regulatory requirements.
Stakeholder Sentiment Analysis: Implement AI-powered tools to gauge stakeholder feedback from multiple channels, supporting tailored engagement strategies.
Automated Compliance Monitoring: Use AI systems to track regulatory changes and monitor ongoing compliance, reducing risk and streamlining advisory outputs.
Best Practice Benchmarking: Apply AI to compare project parameters against global benchmarks, advising on optimisation strategies and value creation opportunities.

Support major bids with technical inputs across Cost Management, Project Controls, Development Management and Development Advisory.
Certification: Demonstrable experience in implementing and certifying management systems to ISO 9001, ISO 18001, and ISO 45001 standards.
Communication Skills: Excellent communication and stakeholder engagement skills, with a history of driving organisational buy-in for change.
Process Optimisation: Skilled in process standardisation and optimisation, including eliminating inefficiencies and duplications.
Continuous Improvement: Commitment to continuous improvement and best practice in business and project environments.
Key Responsibilities§Provide comprehensive technical assistance throughout all stages of project development. This includes troubleshooting, system integration guidance, recommendations on best practices, and ongoing advice to ensure project goals are met efficiently.Offer expert technical input during the bidding process, such as preparing technical documentation, responding to tender requirements, clarifying specifications, and assisting in the evaluation of bid proposals to enhance competitiveness and compliance.
Standardisation of Technical Practices: Apply AI to harmonise technical procedures and knowledge transfer across service lines, driving consistent and efficient operations.
Technical Data Optimisation: Identify and structure critical technical data for services delivery, leveraging AI analytics to enhance workflow precision.
Process Automation: Implement AI tools to automate technical documentation, reporting, and quality assurance within service lines.
Deploy AI-driven project tools customised for technical teams.
Predictive Risk Assessment: Utilise AI algorithms to anticipate technical risks, supporting proactive mitigation strategies within service delivery.
Auditing: Streamline internal audits by automating compliance checks and technical assessments using intelligent systems.
Continuous Technical Improvement: Use AI insights to identify inefficiencies, enabling agile adjustment and the adoption of innovative work methods.
Personal AttributesStrong analytical and problem-solving abilities
Leadership and influence across diverse business units
Proactive approach to innovation and technology adoption
Excellent organisational and project management skills
Ability to work collaboratively in a global context
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.