Technical I, IT Operations (TCF)
Concentrix
Date: 1 day ago
City: Riyadh
Contract type: Full time
Job Title:
Technical I, IT Operations (TCF)
Responsibilities
Job Description
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1661239
Technical I, IT Operations (TCF)
Responsibilities
Job Description
- Excellent skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment's
- Management of site/accounts Service level agreement, SLO with IT partners and our business operations.
- Hands-on experience on Site IT Operations, IT Service Delivery & Shift Management.
- Coordinate with other IT platform teams and client support/helpdesk personnel.
- Deliver efficiencies by contributing to Global Projects including supporting automation projects by tracking and completing site specific actions/projects.
- Onboarding New Accounts, planning, managing Ramp Up & Ramp Downs, Account
- Movements and capturing new client requirements to work with the solutioning teams and get it implemented and manage pre-work for client visits
- Coordinate with Reso team for site specific requirements related Maintenace activities for to UPS, Gensets, DC access and facilitating with business/client for approvals for downtime Windows
- Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wi-Fi devices on both Hardware & Software aspects.
- Hardware – expertise in identifying and replacing faulty components for deskside, servers, Video Conferencing equipments.
- Software- OS level troubleshooting in Win 7 and Win 10, MS Office 2013 & Above package, Outlook config, Skype for Business, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wi-Fi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones.
- Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.
- You will be the support for all network, server & voice infrastructure for CNX and client owned equipment.
- Trouble shooting and coordination for high impact/severity issues and communicating real-time updates to the BRC team.
- You will ensure compliance and security for the site. Maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.
- Excellent knowledge of Network, Server & Voice infrastructure for troubleshooting & problem resolution skills like Ping & Tracer Analysis, End-user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting, Hub room and Data Center Structured Cabling.
- Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT and Customer security policies.
- You will manage Local DNS/DHCP/File server/Tivoli server for daily operations to support Business in a BAU mode.
- Create Log and represent RFCs, also ensure that RFCs are performed per scope at the approved time.
- Validate client/software asset inventory & report deviations if any.
- You will review daily tickets for ageing, response, resolution & publish daily dashboards.
- You will manage off site tape movements following the Tape Management Process.
- Report to the Manager of IT Operations.
- You will work on-site.
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1661239
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