Technical Account Manager - TAM (Saudi)

Oracle


Date: 10 hours ago
City: Remote
Contract type: Full time
Remote
Job Description

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

What you will do

  • Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
  • Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
  • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at the management and executive levels.
  • Perform scope and risk management.
  • Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
  • Conduct periodic Service Account Planning and Account Reviews.


Career Level - IC4

Responsibilities

What we will offer you

  • A competitive salary with exciting benefits
  • Flexible and remote working so you can do your best work
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as medical, life insurance, and access to retirement planning
  • An inclusive culture that celebrates what makes you unique


At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Qualifications

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

ESL Teacher

DataAnnotation, Remote
2 weeks ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a bilingual professional to join our team and teach AI chatbots. You will have conversations in both Arabic and English with chatbots in order to measure their progress, as well...

EU MES Product Specialist

FunnelCloud Inc., Remote
3 weeks ago
EU MES Product SpecialistCustomer Success Full Time Remote EuropeApply Now FunnelCloud is an Industry 4.0 automation software company that focuses on enabling interaction and data capture of connected systems within the domain of manufacturing. Our products are built to bring efficiency and automation to customer manufacturing facilities around the world.  We’re looking for a Product Specialist based in Europe to: Support and implement the FunnelCloud...

Data Analyst (0 Experience Required)

Peroptyx, Remote
4 weeks ago
For thousands of years, maps have provided humans with the knowledge they need to make decisions. As a Maps Evaluator, you will have the opportunity to provide ground truth for your town, city or country.At Peroptyx, we are looking for Data Analysts who will review mapping data for digital mapping applications. Your research capabilities will validate and ensure that the...