Team Leader - Support Services (m/f/d)

Team Leader - Support Services

Location: Riyadh, Saudi Arabia

Client: Leading Defense & Aerospace Organization in Saudi Arabia

Contract Duration: 6-12 months

As a Team Leader Support Services, you will work as the lead professional within the employee support services team to both manage and deliver a range of service activities to customers at the respective location. The role assists in policy interpretation, advice and guidance and will work closely with colleagues to maintain very high levels of customer service and satisfaction and to ensure highly responsive and pro-active and repeatable customer experiences.

Responsibilities:

• The role is responsible for the delivery of deployed service policies and procedures, predominantly those services required for expatriates and their sponsored dependants along with the associated complexities. Full details are as described in the published employee services menu including, but is not limited to, travel, education, expatriate transport, fleet services, expatriate induction and onboarding, residents’ management, accommodation allocation & waiting lists, residency standards, expatriate health insurance (in HR) but EE health insurance abroad (SS), warehousing, brokering & KSA Government & visa services, VIP airport services, Incident Management Team & Duty Officer as well as a range of other associated expatriate life-cycle support services.
• The Team Leader Support Services may be required to contribute to the development of policy and process and in the improvement of service processes for their defined area of responsibility and to ensure effective capture within the BMS environment.
• The support provided by the Team Leader Support Services will help support performance optimisation in respective business areas. This requires an honest and open approach in recognising issues and working closely with key stakeholders and or customers to develop and implement necessary solutions and to reflect best practice in the delivery of services solutions.
• The role may also be called upon to assist in the management of outsourced external contractors and assist in the development of KPI’s and SLA’s of those contractors.
• The role may also participate in co-ordinating services reporting/data requirements for respective business areas, provide appropriate support for data and analysis of BU metrics as required and assist develop management reports.
• This role is typically delivered by individual contributors but will also carry full supervisory responsibilities including PDR reporting and other associated people management tasks.
• The role may be required to deputise during the absence of the Support Services Manager in all matters
• The Team Leader Support Services can be called upon to deliver tasks and activities commensurate with their necessary skill set.
  
  

Requirements:

• The role would typically require a Bachelor's degree in related field.
• Minimum of 3 years of employee support services experience in a mid-size organization preferably in the aviation/defence industry.
• Will Possess a good level of both written and verbal English Language communication with an ability to produce and present detailed information to direct report and seniors.
• Has a good understanding of employee support services concepts and procedures within own technical/subject area and a basic knowledge in other employee Support Services areas.
• The role typically requires an extensive amount of practical knowledge gained through experience and other such development opportuinities. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The skills and knowledge level can be equivalent to a specialised level within a skilled trade, but are generally non-theoretical skills.
• strategic direction for the team, delegating effectively, fostering collaboration, and driving professional growth.
  
  

Team Leader - Support Services in Riyadh, Saudi Arabia