Team Leader - Front Desk (Saudi Talent)

Dar Rayhaan By Rotana


Date: 2 weeks ago
City: Al Khobar
Contract type: Full time
Job Description

Summary-

We are looking for a dynamic Team Leader to oversee our Front Desk operations. The ideal candidate will be responsible for supervising a team of Front Desk staff, ensuring smooth check-in/out processes, handling guest inquiries, and maintaining a high level of customer service.

Job Responsibility-

  • Manage and lead a team of Front Desk staff.
  • Oversee daily operations, including check-in/out procedures, reservations, and guest inquiries.
  • Train and mentor staff on customer service and front desk procedures.
  • Monitor and maintain guest satisfaction levels.
  • Handle any guest concerns or escalations efficiently and professionally.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain records and reports relating to Front Desk activities.

Candidate Requirements-

  • Proven experience in a Front Desk or similar customer service role.
  • Strong leadership and communication skills.
  • Excellent problem-solving abilities.
  • Ability to work under pressure and handle challenging situations.
  • Knowledge of hotel management software and MS Office suite.
  • Customer-oriented mindset with a focus on providing exceptional service.
  • Diploma or degree in Hospitality Management or related field.

Skills

Leadership

  • Communication
  • Problem solving
  • Customer service
  • Time management
  • Team management
  • Conflict resolution
  • Attention to detail
  • Multitasking
  • Knowledge of front desk operations

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