Team Leader - Front Desk
Rayhaan Hotels & Resorts
Date: 3 weeks ago
City: Mecca
Contract type: Full time
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as-
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- Ensure all guest registrations are completed and correspond with Opera PMS guest information
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Chief Engineer
M Hotel Makkah by Millennium,
Mecca
2 days ago
As a Chief Engineer, you are responsible for overseeing all aspects of the hotel's engineering and maintenance operations. Your role involves strategic planning, implementation of maintenance programs, and ensuring the efficient functioning of all facilities. You will lead a team of skilled professionals to maintain a high standard of safety, sustainability, and operational excellence within the hotel's physical infrastructure. Additionally,...
Brand Digital Marketing Manager
Loyal To Cumbria,
Mecca
5 days ago
The Brand Digital Marketing Manager is responsible for developing and executing strategies that strengthen brand identity, increase awareness, and drive customer loyalty. This role ensures consistent brand messaging across all channels, campaigns, and touchpoints while collaborating with marketing, design, and product teams to deliver impactful campaigns.The ideal candidate is strategic, creative, and analytical, with experience in brand management, marketing strategy,...
Revenue Manager
Accor,
Mecca
1 week ago
Company DescriptionPremier Residences Phu Quoc, a jewel in Vietnam's luxury hospitality landscape, seeks an accomplished and visionary General Manager to steer our prestigious five-star resort. Nestled on Phu Quoc's pristine coastline, our property is renowned for delivering unparalleled guest experiences and embodying the pinnacle of sophisticated leisure. We are looking for a dynamic leader with a proven track record in...
