Tamheer – Service Management

Bupa Arabia


Date: 7 hours ago
City: Riyadh
Contract type: Full time
Job Description

Answer inbound calls to the IT Service hotline within agreed KPI

  • Log and create service desk ticket for issues and fulfillment and ensure ticket are assigned and categorized properly
  • Escalate support ticket to L2 support on time
  • Follow up escalated ticket and update user on status until closure
  • Document resolution before ticket closure to buld the knowledge database
  • Analyze service desk queue for trends and notify IT Support team leader as required
  • |Update the knowledge database for new resolutions discovered
  • Troubleshoot user issues over the phone or personally meeting with the users to resolve issues reported.
  • Install an configure application as requested by users for business needs
  • Modify and fine tune hardware setup to meet user requirements on peformance and stability
  • Monitor and maintain user system to ensure performance is optimal
  • Apply patches and fixes as recommended by software and hardware vendor
  • Install, configure and support printers, scanners and other IT related devices.
  • Transfer user stations as required by departmental managers
  • Assemble, install and configure user desktops and laptops
  • Assemble, install and configure printers, scanners and other IT related devices
  • Apply virus protection system and setup disk encryption for desktop and laptops before handing over to business users
  • Log configuration item details to the Configuration Management Database (CMDB) and ensure all changes in the item level is updated in the CMDB
  • Run daily night batch process for Caesar application
  • Ensure backup system is executed as per daily schedule
  • Perform Caesar backup restoration as per daily schedule
  • Escalate batch process issues to the development team on time and follow up resolution until closure.
  • Perform assigned daily health checks and escalate issues found to the Network and Systems team

Skills

  • Experience in desktop support
  • Experience in hardware and software configuration
  • Experience in Service Desk process
  • Knowledge in networking fundamentals and essentials

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Principal Fire Engineer / Consultant - Mechanical and Electrical Fire systems

Jensen Hughes, Riyadh
3 hours ago
Company OverviewAt Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility...

Theme Park and Attractions Operations Training Course

Qiddiya | القدية, Riyadh
7 hours ago
The Theme Park and Attractions Operations programme is a comprehensive offering designed to introduce aspiring professionals to the dynamic world of visitor attractions.Participants will receive foundational knowledge and practical insights into the diverse roles within visitor attractions, preparing them for line staff positions across various operational functions. The curriculum covers the full spectrum of attraction operations, from understanding business models...

Consultant

Zakat, Tax and Customs Authority, Riyadh
10 hours ago
الهدف من الوظيفة: تقديم استشارات ضريبية متخصصة وفعّالة للأفراد والشركات، بما في ذلك إعداد وتقديم المشورة بشأن الالتزامات الضريبية، الاستراتيجيات الضريبية الأمثل، وتقديم الدعم في المسائل القانونية والمحاسبية المتعلقة بالضرائب. سيكون المستشار مسؤولاً عن تحليل اللوائح والقوانين الضريبية المحلية والدولية، ومساعدة العملاء في الامتثال لأحكامها المؤهلات العلمية: بكالوريوس في الضرائب / المحاسبة / مالية / قانون / ادارة أعمال (متطلب...