Tamheer - Hospital Delegate (Mega AC)
Bupa Arabia
Date: 4 days ago
City: Jubail
Contract type: Full time
Job Description
High level of customer service and professionalism
High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracer so as to take preventive actions
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanizm for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
- Communication skills
- English Language
- Microsoft office
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Operations Specialist - DHL
Echelonix,
Jubail
1 week ago
Operations SpecialistWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join...
Quality Control Inspector- RTFI
TECNIMONT,
Jubail
3 weeks ago
Job Title: (QCI) Construction Quality Control Inspector- RTFIReference: PIR 439903840Project: AMIRAL P02&03 4398&4399 KSAJob Location: KSA-Kingdom of Saudi ArabiaJob type/Contract: ContractualDuration: 24 Months (extendable)Salary range: Excellent salary package with benefitsBenefits: In accordance with Saudi Labour LawCompetitive salary package with benefits.Job summary/Role descriptionTM and TM Arabia Limited have been awarded two lump-sum turn-key EPC contracts related to a petrochemical expansion at...
Sr. Engineer, Material - GAS
SABIC - Saudi Basic Industries Corp.,
Jubail
4 weeks ago
Chemistry that Matters
A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to...
