Tamheer- Collection & Recovery

Bupa Arabia


Date: 1 day ago
City: Al Khobar
Contract type: Full time
Job Description

Review debtor report to arrange communication with clients

  • Address client’s email replies with follow up call
  • Reach RM for alternative Contact Information in case client is not answering the calls
  • Obtain Commitment to pay (CTP) date and save it in Collect Smart
  • Escalate all hardship cases to line manger for support
  • Ensure the payment allocated correclty
  • Coordinate with credit control team for falgging
  • Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
  • Ensure to follow and meet the Quality Index protocol to enhance our customer experince.
  • Ensure complaince with credit control policy
  • Follow Bupa Values, policies and procedures
  • Abide by rules of engagement with brokers / clients as per the agreed protocol

Skills

  • Experience in customer service or finance is desirable
  • Good communication slkills
  • Excel knowledge & Business Communication

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