Tamheer - Collection & Recovery
Bupa Arabia
Date: 1 week ago
City: Al Khobar
Contract type: Full time
Job Description
- Review debtor report to arrange communication with clients
- Address client’s email replies with follow up call
- Reach RM for alternative Contact Information in case client is not answering the calls
- Obtain Commitment to pay (CTP) date and save it in Collect Smart
- Escalate all hardship cases to line manger for support
- Ensure the payment allocated correctly.
- Coordinate with credit control team for flagging
- Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
- Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
- Ensure compliance with credit control policy
- Follow Bupa Values, policies and procedures
- Abide by rules of engagement with brokers / clients as per the agreed protocol
- Experience in customer service or finance is desirable
- Good communication skills
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