Tamayyaz– Waiter – Saudis Only - #25078

AccorHotel


Date: 3 weeks ago
City: Mecca
Contract type: Full time
Company Description


“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”


Job Description

  • Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.

  • Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.

  • Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

  • Ensures proper appearance (condition of uniforms) and grooming whilst on duty.

  • Handles the guest greeting upon arrival and their seating through the hostess.

  • Ensures that under no circumstances the entrance is left unattended.

  • Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.

  • Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).

  • Reports cleanliness and maintenance issues to the immediate Supervisor.

  • Handles guest complaints as per instructions or consults the immediate Supervisor.

  • Does all mise-en place work according to the whole day service requirements.

  • To report any equipment failures/problems to the Maintenance Department.

  • To pass any maintenance requests to the Maintenance Department.

  • To participate in any Training/Developments schemes as recommended by senior management.

  • Attends all regular departmental briefings and contributes to an open communication within the assigned team.

  • To treat guests and colleagues in a polite and courteous manner.

  • To observe high standards of personal hygiene.

  • To maintain clean and organized side stations at all times.

  • To anticipate customers’ needs.

  • To be flexible in assisting around different areas of the hotel.

  • Familiar with the company’s internal policies and safety procedures

  • Helps in other areas of the Hotel if the situation requires.

  • To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.

  • Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.

  • To carry out any other reasonable duties and responsibilities as assigned.


Qualifications

  • Tamayyaz Program is for Saudi Nationals Only.

  • Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

  • Basic English skills are a must.

  • Strong passion for the Hospitality Field.

  • Excellent interpersonal and communication skills.

  • Is a team player that contributes to and proactively assists co-workers.

  • Ability to work a flexible roster depending on departmental needs.

  • Ability to focus attention on guest needs, always remaining calm and courteous.

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