System Support Officer - Saudi Arabia - #17101

Rawaj - Human Capital Management

Date: 2 weeks ago
City: Riyadh
Contract type: Full time

The Company:

Our Client is known for its diverse business interests ranging from automotive to investments and more. As we continue to expand our footprint and serve our clients, We are looking for a skilled and enthusiastic System Support Officer to serve as a cornerstone of our Information Technology team and become the hero behind the screen.

What you will do:

  • Maintains the computer networks of all types of organization.
  • Provide technical support and ensure the whole company IT assets runs smoothly.
  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Troubleshoot and resolve hardware and software issues.
  • Perform routine system maintenance, updates, and backups.
  • Create and maintain technical documentation and user guides.
  • Monitor system performance and recommend improvements.
  • Escalate issues to higher-level support teams or vendors as needed.
  • Work closely with other IT staff to ensure the effective operation of all IT systems.
  • Provide training and guidance to staff on IT-related matters.

What they expect from you:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • A minimum of 2 years of experience in a similar role.
  • Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and system security.
  • Excellent troubleshooting and problem-solving skills.
  • Familiarity with cloud computing and virtualization.
  • Good understanding of ITIL processes.
  • Ability to work independently and as part of a team.
  • Strong written and verbal communication skills.

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