System Services Representative - #29241

IBM


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
This role is responsible for on-site installation, maintenance and repair of IBM, Multi-Vendor Systems (including the Support as a Service vendors, like Lenovo, NetApp, Teradata, Cisco, and others), and components, including hardware, networking products, and associated firmware. - Guide and implement strategy to transform customer business needs into a technically viable solution. - Implement solutions within defined architectural guardrails, principles and framework. - Be the technical SPOC for customer and guide them with your technical expertise. - Actively involve in customer proposals and support business development activities. -Making all your customers successful whilst achieving key metrics for yourself and TLS metrics . - Remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems

Required Technical and Professional Expertise
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience with IBM Storage, SAN Directors, and Spectrum scale
Experience in MVS Platforms [ Lenovo, Teradata, Pure storage, EMC/Dell sto+E30rage, Veem & Vmware]
Installation, implementation, configuration, maintenance and troubleshooting for the following systems:
P-series High End , Mid-range and Entry-level
I-series
Z-series
HMC
SAN-environment ( zoning / replication )
SVC
Tape libraries
Blade system
Flex and p+E40ure flex
Storage: High End ( DS8000-series / XIV / Flash storage)
Mid-range ( V7000-series / DS5000-series / DS4000-series )
Entry-level (V3700 / Lenovo storage)

Good communication skills to articulate challenges and solutions in a client environment.
Good experience in IBM branded machines

Preferred Technical and Professional Expertise
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience with IBM Storage, SAN Directors, and Spectrum scale
Experience in MVS Platforms [ Lenovo, Teradata, Pure storage, EMC/Dell sto+E30rage, Veem & Vmware]
Installation, implementation, configuration, maintenance and troubleshooting for the following systems:
P-series High End , Mid-range and Entry-level
I-series
Z-series
HMC
SAN-environment ( zoning / replication )
SVC
Tape libraries
Blade system
Flex and p+E40ure flex
Storage: High End ( DS8000-series / XIV / Flash storage)
Mid-range ( V7000-series / DS5000-series / DS4000-series )
Entry-level (V3700 / Lenovo storage)

Good communication skills to articulate challenges and solutions in a client environment.
Good experience in IBM branded machines
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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