Support Services Supervisor

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

• Lead a team of office staff, offering daily guidance and supervision to ensure effective performance.
• Conduct regular meetings to review ongoing tasks, resolve issues, and ensure clarity on expectations and goals.
• Assign tasks based on priority, ensuring balanced workloads and timely completion of deadlines.
• Adjust task distribution as business needs shift, maintaining flexibility and responsiveness.
• Serve as the main contact for department support, ensuring requests are efficiently handled.
• Oversee scheduling, correspondence, and reporting to maintain smooth daily operations.
• Ensure accurate record management in compliance with data protection and company standards.
• Utilize computerized systems for efficient information storage and retrieval, training staff as needed.
• Attend meetings to report on performance, suggest process improvements, and communicate updates to the team.
• Assist in planning resources and managing staffing levels to meet daily demands.
• Coordinate recruitment, onboarding, and training of new team members, ensuring smooth integration.
• Lead induction and training to ensure staff proficiency in systems and processes.
• Coach team members to enhance skills, fostering a culture of continuous improvement.
• Implement performance tracking to monitor output and ensure quality standards are met.
• Conduct performance reviews, offering feedback and addressing areas for improvement.
• Identify workflow inefficiencies and implement productivity improvements.
• Encourage staff to suggest improvements for optimizing operations.
• Assist in organizing corporate events, ensuring logistics are professionally handled.
• Manage visitor relations, ensuring a professional experience for guests and clients.
• Support office facilities management, coordinating with teams for maintenance.
• Ensure health and safety protocols are followed and address risks promptly.

Qualifications

• Bachelor's degree.
• Minimum of 5 years of experience in relevant field.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with the ability to lead a team and work effectively with other departments.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other software.

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10115836

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: ME and Africa

Career Area: Administration

Work Location Model: On-Site

Legal Entity: AECOM Arabia