Sr. Enterprise Account Manager

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping! The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.

Are you a tech enthusiast with an appetite for challenges? OTO is the place for you! We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details! If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further – your journey begins with us!

We are now calling on all Sr. Enterprise Account Manager Heroes! OTO is currently on the hunt for a seasoned Sr. Enterprise Account Manager to join our team! Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market! Join us and let's conquer new horizons together!

Tasks & Responsibilities:

• Build and maintain strong, lasting relationships with clients, fostering trusted partnerships to drive satisfaction and growth in alignment with OTO's values;
• Generate revenue by effectively managing enterprise accounts and nurturing valuable relationships that support OTO's mission;
• Develop strategic advisory relationships with key accounts, identifying opportunities for growth and improvement that benefit both the client and OTO;
• Conduct periodic strategic account reviews with key clients to assess their goals, challenges, and evolving needs, ensuring OTO’s offerings align with their objectives;
• Consistently exceed monthly expansion and renewal targets by proactively identifying growth opportunities and implementing strategic initiatives for revenue retention;
• Optimize OTO's onboarding processes by applying industry best practices and continuously refining strategies to maximize client success and satisfaction;
• Strategically arrange and execute product demonstration meetings with key corporate accounts to effectively showcase OTO's solutions;
• Collaborate with the Customer Success team to identify upsell and cross-sell opportunities that enhance client value and contribute to OTO's growth;
• Analyze client data and usage patterns to uncover areas where OTO’s products or services can improve client outcomes;
• Act as a liaison between clients and the technical support team, ensuring prompt resolution of technical issues to maintain client satisfaction;
• Partner with clients to create and maintain success plans that outline clear goals, milestones, and metrics for progress;
• Establish client advocacy programs to encourage satisfied clients to participate in references, case studies, or provide testimonials that highlight OTO's impact;
• Accurately forecast contract renewals and expansion opportunities to ensure revenue targets are met or exceeded;
• Monitor competitor activities and share insights with internal teams to help OTO maintain a competitive edge in the market;
• Manage the entire client lifecycle, from prospecting and onboarding to retention and expansion, focusing on delivering value at each stage;
• Negotiate and finalize contracts that secure favorable terms for both OTO and clients;
• Arrange product demonstration meetings with corporate accounts to effectively showcase OTO’s offerings and capabilities;
• Any other duties as required by management.
  
  

Requirements:

For this role, it is essential that have

• Qualifications: Bachelor’s degree in Business Administration, Marketing or any other related field.
• Experience: Minimum 3 years of experience in a similar role.
  
  

It will be considered a big plus if you:

• International experience
• Previous work in fast-growing SaaS start-ups
  
  

Location

At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

Benefits

• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
• Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location.
• Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
• Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
• Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
• Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
• Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
• Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best
• Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority."
• 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses.
• Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential.
• Supportive Team: We are growing fast and no two days look the same at OTO, but one thing never changes; your colleagues always have your back and you can always bounce ideas off of them.