Spa Receptionist (Local only)

Mandarin Oriental


Date: 20 hours ago
City: Riyadh
Contract type: Full time
Responsibilities

  • Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
  • To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
  • Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
  • Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
  • To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions
  • To implement and monitor a guest feedback system for spa guest departures.
  • To organize and carry out all duties relating to any special arrangements for spa guests
  • To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager
  • To work in liaison with the spa manager on monthly GSS results
  • To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom
  • To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service
  • To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times
  • To promote the spa and hotel facilities to all guests and visitors
  • To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

Requirements

  • 0–2 years of experience.
  • Good in English ( Writing and speaking)
  • Female for a (Female SPA)

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate Director - Design Management

Mace, Riyadh
19 hours ago
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy...

Associate Director MEP - Electrical/AV

Mace, Riyadh
20 hours ago
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy...

Consultant-Business Development Job

Elm Company, Riyadh
22 hours ago
Job description:To build market position by locating, developing, defining, and negotiating, in order to establishing business relationships and increase Elm market share. In addition, to Enhance the company’s existing projects by innovating new service and products. This is must be achieved within the organization vision, mission and capabilities. Provide full support for colleagues in order to achieve Elm main goal,...