SPA Receptionist (For Saudis Only)

Radisson Hotel Group


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Job Title

Receptionist

Positioning of the post

Reporting to the Spa Manager and the Assistant Spa Manager

Status

Employee

2 - Duties and Responsibilities

Background and

Responsibilities

*HOTEL DESCRIPTION*

The Spa Receptionist is first and foremost a key player in transmitting values of the

establishment.

The Spa Receptionist is responsible for welcoming customers, presenting the

Wellness area, as well as control the cleanliness of this area throughout the day. The Spa

Receptionist conveys the hotel's image through her/his attitude, kindness,

professionalism, and availability.

Reporting to the SPA Manager, the Spa Receptionist will welcome customers, accompany

them to the changing rooms and introduce them to the premises. He/she must ensure that

cleanliness of the spa. He/she will also answer the phone, make appointments, have a

thorough knowledge of our spa menu and our products to best advise our customers.

Above all, the Spa Receptionist must ensure compliance with health and safety rules.

Task

Welcomes guests warmly, informs them or advises them on the services provided by

the establishment

Guarantee service quality and customer satisfaction

Keeping the Spa clean

Control common areas

Take appointments and advise customers

Provide personalized advice on treatments and products

Offer complementary services to optimize customer loyalty

Knowledge of and interest in the fitness area

3 – Job Conditions

Required

Skills and Abilities

According to profile and experience:

Strong interpersonal skills and team spirit.

Perfect knowledge of SPA products.

Perfect knowledge of the spa menu.

Fluent English.

Excellent personal presentation with a warm and welcoming personality.

Able to manage customer preference, loyalty and satisfaction.

Excellent verbal and written communication skills in Arabic and English.

Diplomas/Experience

2 years' experience in the well-being and beauty sector preferred.

Professional diploma in hotel and/or in beauty/wellness.

Skills

Fluent in English

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