Solutions Engineer III

About Mozn:

Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realise Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.

We are looking for a Solutions Engineer III to collaborate with cross-functional teams to support pre-sales activities, lead technical demonstrations, and ensure successful deployment of solutions. This role demands strong problem-solving skills, a passion for technology, and the ability to build strong client relationships.

Responsibilities:

• Develop and present customized technical solutions to meet client needs.
• Create solution architectures, diagrams, and detailed specifications.
• Oversee the implementation and deployment of solutions, ensuring alignment with client objectives.
• Handle Level 2 and higher customer support tickets, managing complex technical escalations and collaborating with engineering teams to ensure timely resolution and client satisfaction.
• Collaborate with sales teams to understand client requirements and provide technical expertise.
• Conduct technical workshops, product demonstrations, and proof-of-concept sessions.
• Serve as a trusted technical advisor to clients, addressing queries and concern
• Lead technical discussions and provide mentorship to junior team members.
• Stay updated on industry trends, emerging technologies, and competitive solutions.
• Provide input for product development and enhancement based on customer feedback.
• Work with internal teams, including product management and engineering, to align solutions with company offerings.
• Document technical processes, solution configurations, and client interactions.
• Develop training materials and conduct knowledge-sharing sessions for internal stakeholders.
• Contribute to product development by highlighting client pain points, suggesting enhancements, and validating feature usability.
• Work closely with engineering teams to identify, prioritize, and triage bugs or technical issues reported by clients.
  
  

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3 years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role.
• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
• Experience working with REST APIs
• Previous software development experience