Software/IT Support
Rapiscan Systems
Date: 14 hours ago
City: Riyadh
Contract type: Full time
Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview Of Role
As an Software & I.T Support Engineer.
you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.
Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.
The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.
Travel throughout the KSA is required, the company will provide transportation as part of your package.
Responsibilities
Operations - IT Systems Support:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview Of Role
As an Software & I.T Support Engineer.
you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.
Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.
The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.
Travel throughout the KSA is required, the company will provide transportation as part of your package.
Responsibilities
Operations - IT Systems Support:
- Address IT system-related and/or computer hardware-related issues
- Facilitate network connectivity working with ZATCA IT staff
- Support personnel to identify root cause of IT infrastructure related problems
- Provide 2nd/3rd Line support for I.T systems
- Address Software related issues, collecting logs and performing initial diagnostics
- Work with the Software team to identify root cause and formulate a solution
- Install and test software releases, monitoring efficacy
- Act as a conduit for customer feedback on software
- Provide 2nd/3rd Line support for Software systems
- Validate and install patches across applicable systems.
- Provide support to field service teams with the installation of patches.
- Support the I.T Security advisor with installation and configuration of system upgrades.
- Provide further support to the installation of system upgrades on site.
- Report status to team leadership and senior management as required
- Uphold the company’s core values of Integrity, Innovation, Accountability and Teamwork
- Duties may be modified or assigned at any time to meet the needs of the business
- Demonstrate behaviour consistent with the company’s code of ethics and conduct
- Report any quality problems or defects to a manager or a senior member, in order for a corrective action to be implemented and to avoid recurrence.
- 5+ years of related/applicable experience in I.T and Software
- Must be familiar with Windows OS (both server and workstation) including Active Directory
- Must have working experience with configuring and troubleshooting Active Directory
- Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
- Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
- Must have experience with configuring and maintaining networks.
- Must have experience in Software systems, diagnostic and troubleshooting.
- Must have a high-level of technical troubleshooting + remediation experience at a 2/3rd line level.
- Experience working in a global environment across multiple time zones.
- Must be able to work and reside in the KSA.
- May Involve some international travel.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Project Manager
Parsons Corporation,
Riyadh
13 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
Associate HR Manager GCC
Ferring Pharmaceuticals,
Riyadh
14 hours ago
Job Description:At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for...
Digital Trust Manager (m/f/d)
Halian,
Riyadh
1 day ago
A leading organization in the cybersecurity sector, known for its commitment to safeguarding digital assets and ensuring compliance with global standards. The organization is currently seeking a Digital Trust Manager to join their team and lead their cybersecurity initiatives.Responsibilities:Monitor the implementation of data security, identity management, and cloud security programs and initiatives, ensuring alignment with strategic goals and objectives. Oversee...
