SME (Technology & Systems Support Lead)

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Job Description:

Parsons is looking for an amazingly talented SME (Technology & Systems Support Lead) to join our team! The Technology & Systems Support Lead will play a critical role in overseeing and managing technology systems, ensuring seamless integration, and providing expert-level support for the Jeddah Central Development Project. This position requires a combination of technical expertise, leadership skills, and a deep understanding of project-specific technology needs. The ideal candidate will act as a Subject Matter Expert (SME) in technology and systems, driving innovation and ensuring operational excellence.

What You’ll Be Doing:

• Oversee the implementation, maintenance, and optimization of technology systems and infrastructure for the project.

• Evaluate and recommend technology solutions to meet project requirements and enhance operational efficiency.

• Ensure the integration of cutting-edge technologies, including IoT, AI, and smart city solutions, into the project framework.

• Collaborate with vendors and contractors to ensure timely delivery and installation of technology systems.

• Provide expert-level support for all technology systems, ensuring minimal downtime and maximum reliability.

• Develop and implement system monitoring tools and processes to proactively identify and resolve issues.

• Lead the troubleshooting and resolution of complex technical problems, coordinating with internal teams and external partners as needed.

• Act as the primary point of contact for technology-related matters, liaising with project stakeholders, contractors, and government entities.

• Lead a team of IT professionals, providing guidance, mentorship, and performance management.

• Collaborate with cross-functional teams to align technology strategies with project goals and timelines.

• Develop and execute a comprehensive technology roadmap for the project, ensuring alignment with the overall vision of the Jeddah Central Development Project.

• Stay updated on emerging technologies and industry trends, incorporating innovative solutions into the project as appropriate.

• Manage the technology budget, ensuring cost-effective solutions without compromising quality.

• Ensure all technology systems comply with local regulations, international standards, and project-specific requirements.

• Implement robust cybersecurity measures to protect sensitive data and systems from potential threats.

• Conduct regular audits and assessments to ensure the integrity and security of all technology systems.

What Required Skills You’ll Bring:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree preferred).

• Minimum of 15 years of experience in technology management, systems support, or a related role.

• Proven track record of managing large-scale technology implementations, preferably in urban development or infrastructure projects.

• Experience in smart city technologies, IoT, and AI integration is highly desirable.

• Strong technical expertise in IT systems, infrastructure, and emerging technologies.

• Excellent problem-solving and analytical skills.

• Leadership and team management capabilities.

• Effective communication and stakeholder management skills.

• Proficiency in project management tools and methodologies.

Certifications (Preferred):

• ITIL (Information Technology Infrastructure Library) Certification.

• PMP (Project Management Professional) Certification.

• Relevant cybersecurity certifications (e.g., CISSP, CISM).

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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