SME & Corporate Digital Products
PayTech Group
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
JOB TITLE: SME & Corporate Digital Products
TERM: 12 months
CLIENT LOCATION: Riyadh, KSA
DIVISION: Financial Services / SME Technology Platform
RELEVANT EXPERIENCE: 10 years+ of relevant experience
MANDATORY REQUIREMENTS**:
The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.
TASKS
Core Responsibilities And Accountabilities
TERM: 12 months
CLIENT LOCATION: Riyadh, KSA
DIVISION: Financial Services / SME Technology Platform
RELEVANT EXPERIENCE: 10 years+ of relevant experience
MANDATORY REQUIREMENTS**:
- Experience across digital banking, fintech, and enterprise UX
- Immediately available
- KSA/GCC experience
The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.
TASKS
Core Responsibilities And Accountabilities
- Build the In-House Design Studio: Lead the setup of a scalable design function from scratch, including org structure, roles, tools, and best practices.
- Design-Led Product Evolution: Continuously analyze live product journeys, run diagnostics, and ship design changes that immediately uplift UX and customer satisfaction.
- Cross-Functional Collaboration: Design and implement workflows that promote seamless collaboration between product, design, and engineering with a focus on speed, clarity, and shared ownership.
- Recruit & Mentor Local Talent: Hire, onboard, and coach a team of Saudi designers across product design, UX, and UI disciplines.
- Process Implementation: Establish a design operations framework that fits the org's rhythmfrom sprints and reviews to quality checks and stakeholder alignment.
- Experience Governance: Ensure all design output meets high standards of usability, accessibility, and brand consistency.
- Conversion Rates: Higher completion across key user flows such as onboarding, transactions, and service requests.
- Task Efficiency: Reduced friction, faster completion times, and improved usability scores across the platform.
- Customer Satisfaction: Positive feedback from users, reflected in qualitative research.
- UX/UI Design
- Figma & Prototyping
- Design Systems
- Agile & Scrum
- Data Analytics
- Journey Mapping
- Design Leadership
- Product Strategy
- Stakeholder Management
- Cross-functional Collaboration
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