SharePoint and Web Application Lead

Job Description

SharePoint and Web Application Lead – On-Prem

(SharePoint and Web Applications Maintenance – Level 2 Support)

Job Summary

We are seeking a highly skilled and experienced SharePoint Lead with a strong background in SharePoint On-Premises environments, application maintenance, and ITSM process adherence. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.

Key Responsibilities

Application Maintenance & Support

• Lead day-to-day operations of SharePoint On-Premises environments (2013/2016/2019)
• Lead and management Web Application defined on .Net / MWC based applications
• Leading the team of SharePoint and Web Applications Lead
• Managing Intranet Sites and External Sites hosted on SharePoint
• Managing the Custom Web Applications implemented on .Net / Angular JS
• Co-ordinating with L3 and L4 Teams for escalated tickets
• Performing Deployments and participating in Change Management activities
• Handling Critical Incidents / Business Requests to support in timely manner
• Performing patching, upgrades, and health monitoring of SharePoint farms
• Perform root cause analysis and resolution for incidents and recurring issues
• Coordinate with infra, database, and network teams for platform-level support
  
  

ITSM Process Adherence

• Know about standard ITSM processes from Level 2 perspective
• Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework
• Ensure SLA compliance, ticket resolution quality, and customer satisfaction
• Prepare RCA reports, weekly dashboards, and compliance documentation
• Act as escalation point for L2/L3 technical and process-related issues
• Responsible for reporting of tickets / issues for respective domains
  
  

Client & Stakeholder Management

• Interface with business users and IT stakeholders to capture requirements and report progress
• Conduct regular service reviews and contribute to continuous improvement plans
• Manage expectations and drive resolutions under high-pressure environments
  
  

Knowledge & Documentation

• Maintain detailed knowledge base, SOPs, and configuration documentation
• Train and mentor junior team members on operational processes and SharePoint best practices
  
  

Required Skills & Experience

• 10+ years of experience in SharePoint On-Premises administration & support
• Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server
• Hands-on with site collection management, service applications, and content database optimization
• Experience working in or with Middle Eastern clients or organizations
• Working in Banking, Finance will be an added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes
• Excellent communication, client interaction, and documentation skills
• ITIL Foundation Certification is a plus
• Exposure to enterprise-grade environments and digital transformation initiatives
• Collaborative work culture that values continuous learning and ownership
  
  

Preferred

• Arabic language proficiency (basic or conversational) is advantageous
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus
• Hands On experience with
• Available in Saudi to join immediately
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.