SharePoint and Web Application Jr. Lead

Job Description

SharePoint and Web Application Jr. Lead – On-Prem

(SharePoint and Web Applications Maintenance – Level 2 Support)

Job Summary

We are seeking a highly skilled and experienced SharePoint and Web Application Senior Support Engineer with a strong background in SharePoint On-Premises environments and Web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.

Key Responsibilities

Application Maintenance & Support

• Perform Day-to-day operations of SharePoint On-Premises environments (2013/2016/2019)
• Manage the Custom Web Applications built on .Net / MWC based frameworks
• Work with the team of SharePoint and Web Applications Support Engineers
• Managing Intranet Sites and External Sites hosted on SharePoint
• Managing the Custom Web Applications implemented on .Net / Angular JS
• Co-ordinating with L3 and L4 Teams for escalated tickets
• Performing Deployments and participating in Change Management activities
• Handling Critical Incidents / Business Requests to support in timely manner
• Performing patching, upgrades, and health monitoring of SharePoint farms
• Perform root cause analysis and resolution for incidents and recurring issues
• Coordinate with infra, database, and network teams for platform-level support
  
  

ITSM Process Adherence

• Know about standard ITSM processes from Level 2 perspective
• Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework
• Ensure SLA compliance, ticket resolution quality, and customer satisfaction
• Prepare RCA reports, weekly dashboards, and compliance documentation
• Responsible for reporting of tickets / issues for respective domains
  
  

Client & Stakeholder Management

• Interface with business users and IT stakeholders to capture requirements and report progress
• Conduct regular service reviews and contribute to continuous improvement plans
• Manage expectations and drive resolutions under high-pressure environments
  
  

Knowledge & Documentation

• Maintain detailed knowledge base, SOPs, and configuration documentation
• Train and mentor junior team members on operational processes and SharePoint best practices
  
  

Required Skills & Experience

• 8+ years of experience in SharePoint On-Premises administration & support
• Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server
• Hands-on with site collection management, service applications, and content database optimization
• Experience working in or with Middle Eastern clients or organizations
• Working in Banking, Finance will be a added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes
• Excellent communication, client interaction, and documentation skills
• ITIL Foundation Certification is a plus
• Exposure to enterprise-grade environments and digital transformation initiatives
• Collaborative work culture that values continuous learning and ownership
  
  

Preferred

• Arabic language proficiency (basic or conversational) is advantageous
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus
• Hands On experience with
• Available in Saudi to join immediately
  
  

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