ServiceNow Platform Engineer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.

Key Responsibilities

What you'll be doing

• Design, develop, and implement ServiceNow solutions to meet business requirements.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Perform system administration, maintenance, and upgrades of the ServiceNow platform.
• Develop and maintain technical documentation, including design specifications, test plans, and user guides.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Ensure data integrity and security within the ServiceNow environment.
• Provide training and support to end-users and other team members.
• Stay current with ServiceNow best practices and industry trends.
  
  

Required Skills And Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4-6 years roven experience as a ServiceNow Engineer or similar role.
• Strong knowledge of ServiceNow platform capabilities and modules.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration using REST/SOAP APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.
  
  

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.