ServiceNow - Knowledge Management Specialist

Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

We Are Currently Looking For

ServiceNow - Knowledge Management Specialist

Job location: onsite in Riyadh

You Will Be Responsible For

• Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform
• Create, manage, and curate knowledge articles
• Define and enforce knowledge governance standards
• Analyze usage trends and optimize content for accessibility and accuracy
• Work with various teams to ensure documentation quality
• Promote self-service capabilities via the knowledge base
  
  

Required Skills

• Experience in ServiceNow Knowledge Management or similar roles
• Strong written communication and content management skills
• Detail-oriented with experience in IT support environments
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.