ServiceNow / EA GSD Delivery Lead

Responsibilities

Job Description:

• Offer basic technical support in infrastructure services, responding to issues and providing assistance
• Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge
• Assist in monitoring and basic troubleshooting of infrastructure systems
• Work with the team to meet infrastructure needs and support daily operations
• Assist in the development of infrastructure documentation, such as incident logs and records
• Show eagerness to learn and grow in a technical role
• Develop foundational technical skills and knowledge
• Follow established best practices and standards in infrastructure service delivery
  
  

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and a basic understanding of technical concepts
• A continuous learner that stays abreast with industry knowledge and technology
  
  

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus"
  
  

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