Service Renewal Manager, IGT

Job Title
Service Renewal Manager, IGT

Job Description

Job title:
The purpose of the Renewal Specialist job family is to guide customers in the renewal process while serving as retention. This includes helping the customer articulate the value they will continue to benefit from Philips. This role understands what existing customers value, what they need next, Philips’ competitive advantage and common renewal challenges. This role supports customer delivery management and other customer success teams in retention planning, gives insight on challenges customers face during renewal decisions.

Your role:

• Develop and actively pursue list of renewal accounts and create individual plans of action
• Collaborate with other departments across the company to ensure customer satisfaction
• Ensure accounts remain in good standing through consistent follow up and communication
• Demonstrate solution-selling skills and manage internal relationships with the sales and customer delivery organizations to meet renewal and retention objectives
• Identify and share opportunities and leads with the Sales Account Manager and / or Sales specialists to drive up customer expansion within the existing customer base.
• Participate in customer calls and meetings to address outstanding issues, communicate value of the offerings and partnerships and explain contractual pricing, terms and conditions.
  
  

You're the right fit if you have:
Bachelors Degree

Minimum of 5 years of experience in technology or software business

Minimum 2 years in sales, renewals, customer success or account management.

Work experience in the Healthcare field

Excellent presentation, communication & follow up skills

Fluency in English

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.