Service Program Manager
Siemens Energy
Date: 3 weeks ago
City: Dammam
Contract type: Full time
A Snapshot of Your Day
The Service Program Manager is responsible for implementing and managing process improvement initiatives, as well as selecting and optimizing tools that enhance service delivery efficiency. This role requires strong leadership, analytical, and problem-solving skills to drive operational excellence and improve service performance.
How You’ll Make An Impact
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
The Service Program Manager is responsible for implementing and managing process improvement initiatives, as well as selecting and optimizing tools that enhance service delivery efficiency. This role requires strong leadership, analytical, and problem-solving skills to drive operational excellence and improve service performance.
How You’ll Make An Impact
- Develop, implement, and oversee service process improvement strategies to enhance operational efficiency and customer satisfaction.
- Identify gaps and inefficiencies in current service processes and recommend innovative solutions.
- Lead cross-functional teams to analyze, map, and refine workflows, ensuring alignment with business goals.
- Monitor and measure the effectiveness of process changes and drive continuous improvement.
- Research, evaluate, and implement tools and technologies to support process improvement efforts.
- Partner with service teams, operations, and other departments to understand challenges and opportunities for improvement.
- Use data-driven insights to evaluate service performance and identify areas for improvement.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field.
- 5+ years of experience in program management, service operations, or process improvement.
- Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.).
- Experience implementing and managing service-related tools and technologies.
- Proficiency in data analysis tools (Excel, Power BI, or similar).
- Certification in Lean Six Sigma, PMP, or a related field.
- Experience with IT service management (ITSM) tools like ServiceNow.
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Opportunities to work with a distributed team
- Opportunities to work on and lead a variety of innovative projects
- Medical benefits
- Time off/Paid holidays and parental leave
- Continual learning through the Learn@Siemens-Energy platform
- Access to a variety of employee resource group
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