Service Operations Manager

Responsibilities

Job Description:

• Responsible for the corrective and preventive maintenance.
• Manage, control and setup of Preventive Maintenance Teams (PMT) and Technical Support Teams (TST)
• Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
• Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
• Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
• Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.
  
  

Experience

• Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
• Leading an operational service or support organization
• Experience in working within a customer oriented environment
• Surveillance sensors; radars, thermal optical cameras, Automatic Identification systems, Radio Directions Finder systems.
• Facility Security systems.
  
  

Competencies

• Good knowledge in Radar systems, Thermal cameras, Automatic Identification Systems AIS, Radio Direction Finder RDF, C2 systems, Surveillance systems.
• Good knowledge in MEP systems and Diesel Generator systems.
• Awareness of IT/Network infrastructure and Video-Wall systems.
• Strong understanding of performance and quality assurance management
• Strong understanding of MRO management
• Ability to work in diverse cultural and challenging professional environments
• Strong listening skills (to understand customer requirements)
• Strong service orientation and delivery focus
• Ability to lead project resources, to work under pressure and to meet deadlines.
• Ability to review project deliverables for completeness, quality and compliance with established project standards.
• Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
• Excellent analytical and conceptual skills.
• Team player and cooperative
• Cost and quality sensitiveness
• Strong service orientation and delivery focused
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Defence and Space Saudi Limited

Employment Type

Fixed term

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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