Service Engineer - Eastern Region GCS MMS KSA (field) - #16519
Job Description SummaryAs service engineer, you will act as technical specialist responsible for pre-sales, installs configuration and support of MMS Technologies products. This involves extensive customer interaction and service
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
The Service Engineer will act as technical specialist responsible for pre-sales, installs configuration and support of MMS (Pyxis, Rowa and Alaris) Technologies products. This involves extensive customer interaction and service.
The aim of the job is the smooth implementation, commissioning, and support of the system in an existing production environment.
Work location - Eastern Region
Main responsibilities will include:
Comply with all quality and safety regulations as required by BD organization, customers, and Distributor Agreements.
Install / Implement and support MMS hardware and software.
Complete training and develop competency in a minimum of MMS product lines.
Conduct client training on the MMS Products.
Provide advanced problem solving, troubleshooting and system consultation as needed for client.
Perform upgrades to MMS software and hardware.
Perform Preventive and corrective maintenance for MMS Product
Problem analysis and solution developing on-site
Commissioning MSS Product and related devices after installation.
Understand the production environment and processes and, if necessary, communicate adjustments with the customer.
Provide written documentation to appropriate team members and customer.
Order equipment and supplies.
Coordinate client resources and assign project tasks.
Complete weekly logs, expense reports, project plans, etc.
Maintain Account Summaries
Bachelor's degree in IT, Biomedical Engineering, or Electromechanical is preferred or equivalent.
Preferred 2 years of related work experience. IT and Network experience, Hospital pharmacy / clinical experience desired, Automation experience a plus, Hospital I.T. experience a plus.
Establish and cultivate rapport with customers that is conducive to a long-term business relationship.
Provide team support and product information on strategic products as assigned by manager.
Work closely with local and global GCS, Business, commercial, Marketing, and other functions within BD to ensure alignment and achieve business goals.
Prefer moderate to strong technical skills.
This position involves pushing, pulling, stooping, and lifting to 40 pounds.
Excellent validating and communication skills
Excellent analytical skills
Process orientated thinking
Open to travel up to 75% per week.
Proficiency in English & Arabic
Click on apply if this sounds like you!
Please note that the closing date of this advertisement is 24/11/2023
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.
To learn more about BD visit: https://bd.com/careers