Service Engineer

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Purpose Of Position (Summary)

This position is our permanent service engineer and reports to the Services and Solutions Manager and is responsible for successfully managing service assignments including but not limited to:- commissioning of gas detectors, control panels, HVAC-R and monitoring systems, SCBAs, Fall Protection PPE products and any or other MSA products, and servicing, maintenance, onsite calibration, repair and training in Saudi Arabia.

The position promotes MSA’s service business by maintaining and developing business relationships with established channel partners, existing customers, and new customers.

Responsibilities

% of Time

#

Major Responsibilities:

Execute Field Services (Project Start up and commissioning, on site paid repair, on site paid maintenance and new services including rental and training)

50%

How is it accomplished?

• Co-ordinate with FGFD Projects team to understand the upcoming project commissioning/expected schedules and plan for smooth execution.
• Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
• Extend sales support to the country sales managers and field sales managers for MSA products as required.
• Engage with Middle East Regional Service office and collaborate in resolving warranty, quality and challenges concerning the products, and spare parts.
• Manage service visits, on-site commissioning, service requirements and assist ASPs in securing Annual Maintenance Contracts with existing installation base.
• Executing on-site paid repair and maintenance, and preventive maintenance as necessary.
  
  
  

Warranty and sales support

35%

How is it accomplished?

• Assist the Quality Engineer by preparing relevant documents including the field visit reports to support customer quality notes, as well as managing warranty replacements.
• Provide inspection, service, site visit reports, and calibration certificates, along with any other job-specific documents to account revenue as necessary.
• Support customers for sale of spare parts, services, and training through telephone, email, face-to-face, and on-site assistance.
• Report any issues or concerns raised by customers that can not be handled at site to management and suggest appropriate solutions.
• Collaborate with Service Engineers and Sales Managers, and promptly raise alerts for any issues that may negatively impact MSA functions
• Develop and nurture strong customer relationships by offering quick and responsive service.
• Monitor product performance and address any related issues.
• Offer sales support to the customer-facing team as necessary.
  
  
  

Authorized service partner support

10%

How is it accomplished?

• Collaborate with the authorized service partners in the country, and support, guide end users to carry out calibration, repair, maintenance and training
• Assist ASPs in securing Annual Maintenance Contracts with existing installation base
• Assist in the implementation of MSA Service policies (ASPs) with selected/certified channel partners.
• Periodically visit the ASPs to audit and ensure compliance and suggest for new ASPs to continue deliver consist customer satisfaction.
  
  
  

Market research, understanding and representation

5%

How is it accomplished?

• Represent MSA at local trade shows WHEN required.
• Attend service meetings and training as required.
• Identify gaps in our Service channels and expand coverage of service support.
  
  
  

Qualifications

Education / Certifications

Required

• University Diploma or Degree: Diploma in any specialization with 5 years’ work experience (or) Engineering Graduate in any specialization with 3 years’ work exp.
  
  
  

Experience / Skills

• 3-5 year's of experience Hands on field experience in servicing of electronics, instrumentation, mechanical, and pneumatic products