Service Center Team Manager - Jubail - #16729

Alfa Laval

Date: 3 weeks ago
City: Jubail
Contract type: Full time
Responsibilities: The individual would be responsible for Service Center Team, and day-to-day operations of Jubail Service Center. He/she would be responsible for leading, developing and securing a high performing Service Centre Team in line with the overall Service Operations strategy and the Alfa Laval culture to:
  • To ensure safe working conditions, high quality and improve efficiency of the service center.
  • To provide necessary support to the Regional Service Center Manager to implement Alfa Laval’s S3 strategy Goals
  • Ensure the service center KPI targets & goals are achieved.
  • Create an excellent customer experience
  • Meet the service market demands
  • Support business development
  • Cater to the needs of SC team, to maintain an engaged and motivated team
Key Tasks:
  • Secure a strong QHSE & Sustainability culture within the service center.
  • Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
  • Lead the Service Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
  • Develop, motivate and coach direct reports and secure competence development.
  • Accountable for the Service Centre operational results, and responsible for monitoring and achieving financial targets.
  • Manage internal and external resources based on customer and market demands.
  • Identify and manage high quality sub-suppliers for supply of services and outsourcing.
  • Engage in active planning, by collaborating with sales teams. Proactively manage resources to meet operational demands.
  • Implement continuous safety and efficiency improvements based on daily ALPS board meetings.
  • Implement and follow up on relevant KPIs to measure and improve performance of Service Center.
  • Identify and manage performance issues within the Service Centre, appropriately and quickly.
  • Support PRO activities in direct relation to the service center operations and employees.
  • Accountable to establish and maintain close relationship with local sponsors/partners.
  • Conduct employee reviews, including competence profiles and skills matrices.
  • Accountable for yearly renewal of Service Center ISO certifications, with support from regional QHSE Manager.
  • Responsible for collaboration and networking within the region, and cluster.
  • Responsible for periodic reporting of necessary data/information, at a local & central level.

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