Service Advisor
Neweast Group
Date: 2 days ago
City: Al Khobar
Contract type: Full time
Position: Service Advisor
Job Summary:
The Service Advisor is responsible for interfacing with customers, assessing their vehicle service needs, and coordinating the repair process. This role requires strong communication skills, a solid understanding of commercial vehicle maintenance and repair, and the ability to provide high-quality customer service.
Key Responsibilities:
If you are a customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now to become a part of our team as a Service Advisor.
Job Summary:
The Service Advisor is responsible for interfacing with customers, assessing their vehicle service needs, and coordinating the repair process. This role requires strong communication skills, a solid understanding of commercial vehicle maintenance and repair, and the ability to provide high-quality customer service.
Key Responsibilities:
- Greet and interact with customers in a professional and courteous manner
- Conduct thorough inspections of customer vehicles to identify service and repair requirements
- Explain findings and recommended services to customers, providing cost estimates
- Coordinate the repair process, communicating with technicians and parts personnel
- Follow up with customers on the status of their vehicle and ensure timely completion of work
- Maintain detailed records of all customer interactions and vehicle service history
- Assist with inventory management and ordering of necessary parts and materials
- Provide feedback and recommendations to improve department efficiency and customer satisfaction
- 5-7 years of experience as a Service Advisor in the commercial vehicle industry
- Strong knowledge of commercial vehicle systems, diagnostics, and repair procedures
- Excellent communication and interpersonal skills to effectively interact with customers
- Ability to multitask, prioritize, and manage time effectively
- Proficient in Arabic and English, both verbal and written
- Computer literate with experience using service management software
- Valid driver's license and ability to test drive vehicles as needed
If you are a customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now to become a part of our team as a Service Advisor.
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