Senior User Experience Designer

Location: On-site or Remote (within a similar time zone)

Job Type: Permanent

Language: Arabic preferred, but English-only profiles considered

Schedule: Sunday to Thursday, following Saudi public holidays.

Start Date: Immediate

About the Role

We are looking for a Senior UX Designer with experience designing contact center solutions to create an intuitive and engaging user experience for our AI-powered customer service product. The ideal candidate will work closely with product managers, developers, and business analysts to design a seamless customer and agent experience+

About the client

Saudi based company, established in 2018 with the aim of enhancing well-being and prosperity through a range of products and services offered to individuals, as well as public and private entities.

Key Responsibilities

Design intuitive user interfaces for an AI-driven contact center solution, optimizing for usability and efficiency

Conduct user research, customer journey mapping, and usability testing to refine product design

Develop wireframes, prototypes, and high-fidelity UI designs based on business needs and industry best practices

Collaborate with developers and product managers to ensure seamless implementation of UX/UI designs

Focus on improving agent efficiency, customer self-service, and AI-driven interaction design

Ensure compliance with accessibility standards (WCAG), usability principles, and design best practices

Work in an Agile/Scrum environment, refining designs iteratively based on user feedback and business priorities

Required Skills & Experience

5+ years of experience as a UX/UI Designer working on customer service or contact center solutions

Strong portfolio demonstrating wireframes, prototypes, and final UI designs

Proficiency in Figma, Adobe XD, Sketch, or similar design tools.

Experience designing for AI-driven customer interactions (e.g., chatbots, automated workflow

Knowledge of usability testing, heuristic evaluations, and data-driven design decisions).

Strong collaboration skills to work effectively with cross-functional teams

Nice-to-Have Skills

Experience designing for multi-channel customer service (voice, chat, email, self-service portals).

Understanding of AI-driven customer interactions and natural language processing (NLP).

Familiarity with designing dashboards and analytics tools for customer service performance tracking.

Be part of an innovative team shaping the future of AI-powered customer service!